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ReHub Theme

If you need any help or technical assistance, you can write in comments on Themeforest (more fast answers) or in private messages through the contact form

We can support only users with actual support. To be sure that you have actual support, login in your account on Envato and open page with our theme If you will see that you have “Expired” – you must renew your support. Example of expired support of product which you purchased early

We don’t provide technical assistance for buyers without support. We don’t provide help with features of theme for buyers without actual support. The only thing which you can expect if you have expired support is help with possible issues and bugs. However, you still can use theme, get updates and find answers on many questions in docs below (you can also use search)

Before you have any question, we recommend you to check our guides 

How to write to our support if you need technical assistance

We are surprised the number of buyers who don’t understand how to write to support for technical help. Sometimes, I have some thoughts that buyers think that our support team has David Copperfield, but we don’t have. We also don’t have any magical sphere for reading your thoughts. So, if you need technical help or have any issues, provide us next info

  1. Link on page with your issue. DIRECT link on page, just link on your site is not enough
  2. Information how we can reproduce your bug. It must be clear and with full description. Don’t write something like “open site and see”. The best way to explain your bug is creating screenshot which point to your issue or explain us how to reproduce it. There are many services and even apps which allow to create screenshot and get link of it. We use http://www.screencast.com for this, but you can use any other service. For example, Firefox browser has inner system to save and share screenshots (right click on any page and choose “Save screenshot”)
  3. Information about your plugins and settings. If you have issue on page which created one of plugin, provide us info about your plugin and screenshot of settings. For example, if you have issue on vendor store page, we must know which vendor plugin you use.
  4. Information about possible issues after your actions. For example, if you have any customizations. Or use custom plugins which can affect some parts of theme. To be sure that it’s not bug of your custom plugin, try to deactivate plugins one by one and check your issue. Also, try to provide us full information what you did before you got issues. You can also try to activate default wordpress theme and check issue

Be sure that your issue is not because of cache. It’s very common question from buyers that they have troubles after theme update, but problem is just because they use cache plugins (so, sometimes code of page will be from new version of theme, but your site will have css and js files from old version of theme). So, don’t forget to clean cache after each theme and plugin update.

If you have any fatal errors (page is totally broken or white) – try to enable debug by yourself and provide us error code which you get

Don’t Do this

Don’t write next messages without explanation and full details

  1. “I have problem, help me”. We don’t know what problem you have, so don’t know how to help
  2. “My site has issues, help me”. We don’t know what site has issues, so, can’t help

Don’t create several topics for the same issue. Creating more topics will not help you to get answer more fast. Wait answer from support team. Average time for answers in themeforest comments – 12 hours. Average time for email support – 24 hours. You will get answer more fast if you follow our recommendations above and give us full information in first message.

Support for plugins

Please, don’t write to our support if you need any technical assistance or special functions for your plugins. Each plugin has own author, we can’t give you help for products which we didn’t create.

We can make some help with bundled plugins (Visual Composer, Content Egg, Woocommerce, RH Frontend PRO, etc).

We can also give you help with some plugins which have advanced compatibility with theme (Buddypress and some vendor plugins), but only about customizations and pages from theme. If you need some advanced functions or customizations for plugins, ask authors of plugins about this.

 

 

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