If you need any help or technical assistance, you can write in comments on Themeforest (more fast answers) or in private messages on our Support Hub
We can support only users with actual support. To be sure that you have actual support, login in your account on Envato and open page with our theme If you will see that you have “Expired” – you must renew your support. Example of expired support of product which you purchased early
We don’t provide technical assistance for buyers without support. We don’t provide help with features of theme for buyers without actual support. The only thing which you can expect if you have expired support is help with possible issues and bugs. However, you still can use theme, get updates and find answers on many questions in docs below (you can also use search)
Before you have any question, we recommend you to check our guides
Table of Contents
How to write to our support if you need technical assistance
We are surprised the number of buyers who don’t understand how to write to support for technical help. Sometimes, I have some thoughts that buyers think that our support team has David Copperfield, but we don’t have. We also don’t have any magical sphere for reading your thoughts. So, if you need technical help or have any issues, provide us next info
- Link on page with your issue. DIRECT link on page, just link on your site is not enough
- Information how we can reproduce your bug. It must be clear and with full description. Don’t write something like “open site and see”. The best way to explain your bug is creating screenshot which point to your issue or explain us how to reproduce it. There are many services and even apps which allow to create screenshot and get link of it. We use http://www.screencast.com for this, but you can use any other service. For example, Firefox browser has inner system to save and share screenshots (right click on any page and choose “Save screenshot”)
- Information about your plugins and settings. If you have issue on page which created one of plugin, provide us info about your plugin and screenshot of settings. For example, if you have issue on vendor store page, we must know which vendor plugin you use.
- Information about possible issues after your actions. For example, if you have any customizations. Or use custom plugins which can affect some parts of theme. To be sure that it’s not bug of your custom plugin, try to deactivate plugins one by one and check your issue. Also, try to provide us full information what you did before you got issues. You can also try to activate default wordpress theme and check issue
- Test accounts. If your issue on inner pages of site, you must provide us all test accounts to get access to such pages
Be sure that your issue is not because of cache. It’s very common question from buyers that they have troubles after theme update, but problem is just because they use cache plugins (so, sometimes code of page will be from new version of theme, but your site will have css and js files from old version of theme). So, don’t forget to clean cache after each theme and plugin update.
If you have any fatal errors (page is totally broken or white) – try to enable debug by yourself and provide us error code which you get
Don’t Do this
Don’t write next messages without explanation and full details
- “I have problem, help me”. We don’t know what problem you have, so don’t know how to help
- “My site has issues, help me”. We don’t know what site has issues, so, can’t help
Don’t create several topics for the same issue. Creating more topics will not help you to get answer more fast. Wait answer from support team. Average time for answers in themeforest comments – 12 hours. Average time for email support – 24 hours. You will get answer more fast if you follow our recommendations above and give us full information in first message.
Support for plugins
Please, don’t write to our support if you need any technical assistance or special functions for your plugins. Each plugin has own author, we can’t give you help for products which we didn’t create.
We can make some help with bundled plugins (Visual Composer, Content Egg, Woocommerce, RH Frontend PRO, etc).
We can also give you help with some plugins which have advanced compatibility with theme (Buddypress and some vendor plugins), but only about customizations and pages from theme. If you need some advanced functions or customizations for plugins, ask authors of plugins about this.
Articles
- Theme Install, update, translation
- Child themes
- Basic settings
- Basic settings – start here
- How to add custom header or footer
- How to change icons in mobile headers
- How to disable global functions
- Setting menus
- Mega Menus
- Custom sidebar and widgets
- Ads and branding
- How to add social icons or custom elements to header
- How to make custom footer, header and customize other areas
- How to add Top line on Site
- Settings and customization of Category pages
- Post settings and page templates
- Page builder
- How to select Elementor pages on demo import
- Setting custom page as home page
- Page builder
- Some tips for layout builder
- How to deactivate title on page
- Slider and Top area Ready templates
- How to make Full width page for Page builder
- How to make compact text blocks
- How to import quick Homepage from Demo sites and other elements
- Reviews, product review types, user reviews
- Affiliate settings
- How to make Amazon deal site on Rehub and Content Egg free
- Overall description
- Xpath for Content Egg Offer module
- Post offer section
- Affiliate Egg plugin
- Content Egg plugin
- WooСommerce affiliate products
- WooCommerce as Hub of Deals
- Coupon functions
- Ways to make price comparison site
- User generated Price Comparison
- How to enable separate Blog post section
- Bulk import of offers
- Schema types for deal sites
- How to add Brand/Store archive page
- Brand/Taxonomy archives and Link Blocks
- How to use brand logo or external images as Featured image
- How to add statistic and tracking
- Bulk change for part of affiliate link (affiliate ID)
- How to add user ID to affiliate link as subid
- How to use affiliate networks, beginner guide
- Multi currency and Multi locales
- How to disable inner links for modules and enable affiliate links instead
- Cashback Functions
- Listings and marketing helper blocks
- How to make dynamic titles and shortcodes in title
- How to make top listings
- Top content list inside post
- Versus pages
- Price range pages
- Connect product and reviews
- Widgets: Price drop, Deal of Day, Most Popular
- Advanced Cross Linking
- How to create Page of Top products by review, popularity, other parameter
- How to add ads between posts on homepage
- Comparison charts, tables
- Directory functions, advanced specifications
- Shop (woocommerce) options
- Add live fake sale notifications Woocommerce
- Add sold out fake counter in woocommerce
- Fix external featured image in woocommerce
- How to add accessory tab in woocommerce
- How to remove related products in woocommerce
- Improve Cart and Checkout pages in woocommerce
- WCFM fix to show vendor info in product loop
- WooCommerce basic
- Woocommerce FSE in Rehub theme
- Image sizes for shop pages
- Wishlist
- Product Layout
- Dynamic quick comparison
- Extended Custom Product areas
- Configuring Attributes and specifications
- Better Product Filtering
- How to add countdown
- How to create custom tabs in woocommerce
- Product swatches and extended specifications
- How to add cool category blocks
- How to add video thumbnails to product
- Editor Review
- How to make variable affiliate products
- Add Category Dropdown to Header search
- How to use Woocommerce as Catalog and Directory
- How to change button text globally
- How to make classified site on Woocommerce
- How to add infinite loading in shop pages
- How to add quick view option and custom plugin compatibility
- How to disable Related Products
- Multiple vendor comparison per product
- How to use woocommerce only for printable coupons of local shops
- User ratings
- Remove Pros and Cons fields from product comments
- Configuring Locators
- User submit, memberships, profiles
- Overall description of User functions
- Setup User login and register PopUp, menus
- User profiles
- User’s reputation, badges, ranks
- How to add social login buttons
- User frontend submit
- Paid membership
- Auto adding affiliate links to user submitted offers
- How to assign currency to number fields in frontend submit
- How to make all submitted products as external automatically
- How to add custom items to user dropdown
- Conditional User shortcodes
- How automatically assign submitted post to special category
- How to disable user Toolbar in top
- How to add forum
- How to allow vendors to submit only external or directory products
- List of important meta fields
- How to …
- How to add update notice text
- How to make auto contents and table of contents for post
- How to make deal alert or post alerts
- How to make fake activity on site
- How to prevent wrong formatting in shortcode
- How quickly add image sliders, gallery, video carousels in post
- How to improve speed of website and caching
- How to add Mailchimp email form to post or page
- How To add categorizator
- How To add scorebox to sidebar
- How To add favorites posts button
- How to add report button
- How to add link hidder
- How to add adsense optimized layout
- How to add private message button for post author
- How to make hot, thumbs buttons working only for logged in users
- How to add filter panel in post loop
- How to add custom post type list in sidebar
- How to add separate Blog section
- How to add custom font in theme
- How to disable zooming on product images?
- Clean cache on site
- Divide footer section
- How to show widget only in single posts
- Popular posts by month, day, year
- How to add links to footer bottom line
- How to add affiliate button in end of post
- Find Post, Category, User ID
- How to add custom section, second title or description in post
- How to save Google Fonts to local storage for GDPR
- How to stick widget
- How to trigger login popup on page loading for guests
- How to create HTML code if you don’t know how to code
- How to add images or icons to title
- How to disable or enable preloader
- How to change theme’s folder name
- How to disable compare function in products
- How to add full width align images
- Advanced tips and customizations
- Allow compare button only for logged users
- Change comparison icon on site
- Enable old FontAwesome on site
- Full width mega menu for Logo + menu in row header layout
- Get title of current taxonomy
- How to add custom icon to mobile icon toolbar
- How to add custom share icons
- How to add Scroll to top button on all pages
- How to Disable progress bar
- How to get title, excerpt, review values as shortcode
- How to make full width Buddypress profile
- How to make post expired based on negative voting
- How to make smart scrollable grid for mobiles
- How to turn post to draft based on negative voting
- Add meta panels to Custom Post type
- Adding custom Post layouts
- Helper classes and functions
- Make draft post if Offer price field is empty
- How to make grey-scale color post with expired offer
- How to show animated Gif on site
- Disable default font
- Make coupons only for logged users
- Enable custom frontend posting for Dokan
- Combine search functions for MDTF and Geo My Wordpres plugins
- Adding Custom Product Layout
- How to make Big search form in header
- Automatically set post badge
- How to get any custom field or attribute value and show in theme
- Change default thumbnail in post loop
- What to do if your images are low quality
- How to fix post view script
- How to automatically add badge based on post views
- Add login modal trigger to all buttons
- How to make full width header
- How to change icon in woocommerce grid
- Step by step guides
- Changelog of critical updates
- Useful code snippets
- Change color of progress bar
- Disable Buy for best Price block
- How to change logo position in mobile compact header
- How to disable Best deal notice
- How to disable Mobile floating panel with Buy Now Button and Price
- How to disable sorting by editor review in woocommerce shop
- How to hide breadcrumbs and categories on woocommerce product page
- How to remove ratings and category widget on store and brand pages
- Disable share icons on wishlist page
- How to add comments on pages
- How to change discount label color
- How to remove special filter tab in Repick
- Remove rating on store pages
- Disable sub categories in banner on shop categories
- How to make filter panel with white background
- Comparison, hot thumbs, wishlist buttons shortcodes
- How to change color of footer widget titles
- How to disable filter panel on brand and store pages
- How to center main menu
- How to disable horizontal mobile scroll for category pages
- How to hide sidebar on mobiles
- How to Remove some icons from Mobile header
- How to disable Menu Underline
- How to change Price font size in Deal grid
- Remove date and Comparison from Ajax search results
- How to hide Rated in category block
- Remove read review link from listing
- How to remove hovered Border line in menu
- Change icons in header
- Make all affiliate external buttons only for logged users
- Remove user rating in Buddypress Profile
- How to disable Text Underline in Footer links
- Remove Product is rated Block
- Change background for Compact Product layout
- How to delete “Back to menu” links from autocontents
- How to disable top wordpress bar
- How to change height of excerpt in Repick grid
- How to disable social share Icons on Image in Repick
- How to remove Manage your order link from user dropdown
- How to disable vendor blocks